Refund Policy

The subscription is Rp 149,000 for 30 days and doubles your weekly credit allowance for that period. Once a payment is confirmed and the subscription activates, it is generally non-refundable to your original payment method.

A subscription is not legal tender, carries no interest, has no cash value outside the platform, and cannot be transferred between accounts. It runs for its full 30-day term; there is no early cancellation refund.

If your payment succeeds but your subscription does not activate, no action is usually needed: payments are confirmed by the payment provider and reconciled automatically, typically within a minute.

If it still has not activated after a confirmed payment, or you believe you were charged more than once, contact Support with the date and amount and we will investigate and correct it.

Queuing is free: nothing is charged while a lobby fills, so leaving a lobby, being removed from one, or a lobby expiring before the match starts costs nothing. Your entry credit is charged only at the moment the match starts.

If a started challenge is cancelled before results are revealed, the charged credit is returned to your balance in full. Returned credits go back to your credit balance, not to your bank or card, and remain available to enter another challenge.

Once a challenge you entered starts, the entry is used and its credit is not returned. You have received the service: a scored place in the competition, judged against the published rubric.

A lower placement, a low score, or choosing not to submit does not qualify for a return of the entry credit.

If a technical fault on our side prevents your submission from being evaluated, contact Support. Where a genuine platform error is confirmed, we will make it right, which normally means returning the entry credit to your balance.

Please contact Support before opening a dispute with your bank or payment provider. Most issues are resolved faster directly, and opening a chargeback may temporarily suspend withdrawals on the account while it is reviewed.